@import"https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap";*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--color-bg-base: #0f172a;--color-bg-surface: rgba(30, 41, 59, .7);--color-bg-card: rgba(30, 41, 59, .4);--color-bg-glass: rgba(255, 255, 255, .03);--color-bg-hover: rgba(255, 255, 255, .08);--color-primary: #6366f1;--color-primary-light: #818cf8;--color-primary-dark: #4f46e5;--color-primary-glow: rgba(99, 102, 241, .4);--color-secondary: #06b6d4;--color-success: #10b981;--color-warning: #f59e0b;--color-error: #ef4444;--color-info: #3b82f6;--color-text-primary: #f8fafc;--color-text-secondary: #cbd5e1;--color-text-muted: #94a3b8;--color-border: rgba(255, 255, 255, .08);--color-border-light: rgba(255, 255, 255, .15);--shadow-sm: 0 1px 2px 0 rgba(0, 0, 0, .05);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1), 0 2px 4px -1px rgba(0, 0, 0, .06);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .1), 0 4px 6px -2px rgba(0, 0, 0, .05);--shadow-glow: 0 0 15px var(--color-primary-glow);--header-height: 72px;--sidebar-width: 260px;--sidebar-width-collapsed: 72px;--font-sans: "Inter", system-ui, -apple-system, sans-serif;--font-mono: "JetBrains Mono", monospace;--space-xs: .25rem;--space-sm: .5rem;--space-md: 1rem;--space-lg: 1.5rem;--space-xl: 2rem;--space-2xl: 3rem;--radius-sm: .25rem;--radius-md: .5rem;--radius-lg: .75rem;--radius-xl: 1rem;--radius-full: 9999px;--transition-fast: .15s ease;--transition-base: .25s ease;--color-bg-primary: #0f172a;--color-bg-secondary: #1e293b;--color-bg-tertiary: #334155;--color-sla-ok: #10b981;--color-sla-risco: #f59e0b;--color-sla-quebrado: #ef4444}[data-theme=light]{--color-bg-base: #efe9dd;--color-bg-surface: #f5f0e6;--color-bg-card: #f7f3eb;--color-bg-glass: rgba(139, 90, 43, .05);--color-bg-hover: rgba(139, 90, 43, .1);--color-primary: #b45309;--color-primary-light: #d97706;--color-primary-dark: #92400e;--color-primary-glow: rgba(180, 83, 9, .2);--color-secondary: #0f766e;--color-text-primary: #292524;--color-text-secondary: #57534e;--color-text-muted: #78716c;--color-border: #d6cfc4;--color-border-light: #e8e3db;--shadow-sm: 0 1px 3px 0 rgba(87, 65, 38, .08);--shadow-md: 0 4px 12px -2px rgba(87, 65, 38, .12), 0 2px 4px -1px rgba(87, 65, 38, .06);--shadow-lg: 0 12px 28px -4px rgba(87, 65, 38, .15), 0 4px 10px -2px rgba(87, 65, 38, .08);--shadow-glow: 0 0 24px rgba(180, 83, 9, .15);--color-bg-primary: #f7f3eb;--color-bg-secondary: #efe9dd;--color-bg-tertiary: #e5ded2;--color-success: #059669;--color-warning: #d97706;--color-error: #dc2626;--color-info: #0284c7}[data-theme=light] body:before{background:radial-gradient(ellipse at top left,rgba(180,83,9,.06) 0%,transparent 50%),radial-gradient(ellipse at bottom right,rgba(15,118,110,.05) 0%,transparent 50%),radial-gradient(ellipse at center,rgba(139,90,43,.02) 0%,transparent 70%)}[data-theme=light] .card{background:linear-gradient(145deg,#f7f3eb 0%,#f0ebe0 100%);border:1px solid #d6cfc4;box-shadow:0 2px 8px #57412614,inset 0 1px #ffffff80}[data-theme=light] .card:hover{border-color:#c4b8a8;background:linear-gradient(145deg,#f5f0e6 0%,#ebe5d8 100%);box-shadow:0 8px 24px #5741261f,inset 0 1px #ffffff80;transform:translateY(-2px)}[data-theme=light] .btn-primary{background:linear-gradient(135deg,#b45309 0%,#92400e 100%);box-shadow:0 4px 14px #b4530959,inset 0 1px #ffffff26;border:1px solid rgba(146,64,14,.3)}[data-theme=light] .btn-primary:hover:not(:disabled){background:linear-gradient(135deg,#d97706 0%,#b45309 100%);box-shadow:0 6px 20px #b4530973,inset 0 1px #fff3}[data-theme=light] .btn-secondary{background:linear-gradient(145deg,#f0ebe0 0%,#e5ded2 100%);border:1px solid #c4b8a8;color:#44403c;box-shadow:0 2px 4px #5741260f}[data-theme=light] .btn-secondary:hover:not(:disabled){background:linear-gradient(145deg,#e5ded2 0%,#d8d0c2 100%);border-color:#b8a898;box-shadow:0 4px 8px #5741261a}[data-theme=light] .btn-ghost{color:#57534e}[data-theme=light] .btn-ghost:hover:not(:disabled){background:rgba(139,90,43,.08);color:#292524}[data-theme=light] .modal{background:linear-gradient(180deg,#f7f3eb 0%,#efe9dd 100%);border:1px solid #c4b8a8;box-shadow:0 25px 60px #57412640}[data-theme=light] .modal-overlay{background:rgba(41,37,36,.5);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}[data-theme=light] .queue-column{background:linear-gradient(180deg,#f7f3eb 0%,#f0ebe0 100%);border:1px solid #d6cfc4;box-shadow:0 2px 8px #5741260f}[data-theme=light] .form-input{background:#f7f3eb;border:1px solid #d6cfc4;color:#292524}[data-theme=light] .form-input:focus{border-color:#b45309;box-shadow:0 0 0 3px #b4530926;background:#faf6ee}[data-theme=light] .form-input::placeholder{color:#a8a29e}[data-theme=light] .ticket-card{background:linear-gradient(145deg,#f7f3eb 0%,#f0ebe0 100%);border:1px solid #d6cfc4;box-shadow:0 2px 6px #5741260f}[data-theme=light] .ticket-card:hover{border-color:#b45309;background:linear-gradient(145deg,#f5f0e6 0%,#ebe5d8 100%);box-shadow:0 8px 20px #b453091f}[data-theme=light] .sidebar,[data-theme=light] aside{background:linear-gradient(180deg,#f5f0e8 0%,#ebe5db 100%);border-color:#d6cfc4}[data-theme=light] .table tr:hover{background:rgba(180,83,9,.04)}[data-theme=light] .badge{border-width:1px}[data-theme=light] .stat-card{background:linear-gradient(145deg,#f7f3eb 0%,#f0ebe0 100%);border:1px solid #d6cfc4}[data-theme=light] .wizard-content{background:linear-gradient(180deg,#f7f3eb 0%,#efe9dd 100%);border:1px solid #d6cfc4}[data-theme=light] .wizard-step-number{background:#ebe5db;border-color:#c4b8a8}[data-theme=light] .wizard-step.active .wizard-step-number{background:linear-gradient(135deg,#b45309 0%,#92400e 100%);border-color:#b45309;box-shadow:0 0 20px #b453094d}[data-theme=light] .category-card{background:#f0ebe0;border:2px solid #d6cfc4}[data-theme=light] .category-card:hover{border-color:#b45309}[data-theme=light] .category-card.selected{border-color:#b45309;background:linear-gradient(145deg,#f5ede0 0%,#ebe3d5 100%);box-shadow:0 0 20px #b4530926}[data-theme=light] ::-webkit-scrollbar{width:10px;height:10px}[data-theme=light] ::-webkit-scrollbar-track{background:#ebe5db}[data-theme=light] ::-webkit-scrollbar-thumb{background:#c4b8a8;border-radius:5px}[data-theme=light] ::-webkit-scrollbar-thumb:hover{background:#b45309}body{background-color:var(--color-bg-base);color:var(--color-text-primary);font-family:var(--font-sans);-webkit-font-smoothing:antialiased;min-height:100vh;position:relative}body:before{content:"";position:fixed;top:0;left:0;right:0;bottom:0;background:radial-gradient(circle at 15% 50%,rgba(99,102,241,.15),transparent 25%),radial-gradient(circle at 85% 30%,rgba(6,182,212,.15),transparent 25%);z-index:-1;pointer-events:none}.theme-toggle{display:flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:var(--radius-full);background:var(--color-bg-tertiary);border:1px solid var(--color-border);cursor:pointer;transition:var(--transition-fast)}.theme-toggle:hover{background:var(--color-bg-card);border-color:var(--color-primary)}.card{background:var(--color-bg-card);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border:1px solid var(--color-border);border-radius:var(--radius-xl);padding:var(--space-lg);transition:all .3s cubic-bezier(.4,0,.2,1);box-shadow:var(--shadow-md)}.card:hover{border-color:#fff3;box-shadow:var(--shadow-glow);transform:translateY(-2px)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:var(--space-sm);padding:.625rem 1.25rem;font-size:.875rem;font-weight:600;border-radius:var(--radius-lg);border:1px solid transparent;cursor:pointer;transition:all .2s cubic-bezier(.4,0,.2,1);text-decoration:none;white-space:nowrap;letter-spacing:.01em}.btn-primary{background:linear-gradient(135deg,var(--color-primary),var(--color-primary-dark));color:#fff;box-shadow:0 4px 12px #6366f14d,inset 0 1px #fff3;border:1px solid rgba(255,255,255,.1)}.btn-primary:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 6px 20px #6366f166,inset 0 1px #fff3;filter:brightness(1.1)}.btn-secondary{background:rgba(255,255,255,.05);color:var(--color-text-primary);border:1px solid var(--color-border);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.btn-secondary:hover:not(:disabled){background:rgba(255,255,255,.1);border-color:var(--color-text-muted);transform:translateY(-1px)}.btn-ghost{background:transparent;color:var(--color-text-secondary)}.btn-ghost:hover:not(:disabled){background:rgba(255,255,255,.05);color:var(--color-text-primary)}.btn-lg{padding:var(--space-md) var(--space-lg);font-size:1rem}.btn-icon{padding:var(--space-sm);width:36px;height:36px}.form-group{margin-bottom:var(--space-lg)}.form-label{display:block;margin-bottom:var(--space-sm);font-size:.875rem;font-weight:500;color:var(--color-text-secondary)}.form-input{width:100%;padding:var(--space-sm) var(--space-md);font-size:.875rem;background:var(--color-bg-tertiary);border:1px solid var(--color-border);border-radius:var(--radius-md);color:var(--color-text-primary);transition:var(--transition-fast)}.form-input:focus{outline:none;border-color:var(--color-primary);box-shadow:0 0 0 3px #6366f133}.form-input::placeholder{color:var(--color-text-muted)}.form-select{-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%23a1a1aa' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right .75rem center;padding-right:2.5rem}.form-textarea{min-height:100px;resize:vertical}.form-error{margin-top:var(--space-xs);font-size:.75rem;color:var(--color-error)}.badge{display:inline-flex;align-items:center;gap:var(--space-xs);padding:.125rem var(--space-sm);font-size:.75rem;font-weight:500;border-radius:var(--radius-full);text-transform:uppercase;letter-spacing:.025em}.badge-sla-ok{background:rgba(16,185,129,.2);color:var(--color-sla-ok);border:1px solid rgba(16,185,129,.3)}.badge-sla-risco{background:rgba(245,158,11,.2);color:var(--color-sla-risco);border:1px solid rgba(245,158,11,.3);animation:pulse-warning 2s infinite}.badge-sla-quebrado{background:rgba(239,68,68,.2);color:var(--color-sla-quebrado);border:1px solid rgba(239,68,68,.3);animation:pulse-danger 1s infinite}@keyframes pulse-warning{0%,to{opacity:1}50%{opacity:.7}}@keyframes pulse-danger{0%,to{opacity:1;transform:scale(1)}50%{opacity:.8;transform:scale(1.02)}}.badge-status{background:var(--color-bg-tertiary);color:var(--color-text-secondary);border:1px solid var(--color-border)}.badge-impact-baixo{background:rgba(34,211,238,.2);color:var(--color-secondary)}.badge-impact-medio{background:rgba(245,158,11,.2);color:var(--color-warning)}.badge-impact-alto{background:rgba(239,68,68,.2);color:var(--color-error)}.queue-panel{display:grid;grid-template-columns:repeat(6,1fr);gap:var(--space-md);overflow-x:auto;padding-bottom:var(--space-md)}@media (max-width: 1400px){.queue-panel{grid-template-columns:repeat(3,1fr)}}@media (max-width: 900px){.queue-panel{grid-template-columns:repeat(2,1fr)}}@media (max-width: 600px){.queue-panel{grid-template-columns:1fr}}.queue-column{background:var(--color-bg-secondary);border-radius:var(--radius-lg);border:1px solid 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var(--color-border);border-radius:var(--radius-md);padding:var(--space-md);cursor:pointer;transition:var(--transition-fast)}.ticket-card:hover{border-color:var(--color-primary);transform:translateY(-2px);box-shadow:var(--shadow-md)}.ticket-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:var(--space-sm)}.ticket-id{font-size:.75rem;font-weight:600;color:var(--color-primary-light);font-family:var(--font-mono)}.ticket-category{font-size:.75rem;color:var(--color-text-muted)}.ticket-client{font-size:.875rem;font-weight:500;margin-bottom:var(--space-xs);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-description{font-size:.75rem;color:var(--color-text-secondary);display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;margin-bottom:var(--space-sm)}.glass-panel{background:var(--color-bg-surface);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border:1px solid var(--color-border);box-shadow:var(--shadow-lg)}.glass-card{background:linear-gradient(145deg,rgba(255,255,255,.05) 0%,rgba(255,255,255,.01) 100%);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid var(--color-border);box-shadow:var(--shadow-md)}.ticket-footer{display:flex;align-items:center;justify-content:space-between;gap:var(--space-sm)}.ticket-meta{display:flex;align-items:center;gap:var(--space-sm)}.wizard{max-width:700px;margin:0 auto}.wizard-progress{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--space-2xl);position:relative}.wizard-progress:before{content:"";position:absolute;top:50%;left:0;right:0;height:2px;background:var(--color-border);transform:translateY(-50%);z-index:0}.wizard-step{display:flex;flex-direction:column;align-items:center;gap:var(--space-sm);position:relative;z-index:1}.wizard-step-number{width:40px;height:40px;border-radius:50%;background:var(--color-bg-tertiary);border:2px solid var(--color-border);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:.875rem;transition:var(--transition-base)}.wizard-step.active .wizard-step-number{background:var(--color-primary);border-color:var(--color-primary);box-shadow:var(--shadow-glow)}.wizard-step.completed .wizard-step-number{background:var(--color-success);border-color:var(--color-success)}.wizard-step-label{font-size:.75rem;color:var(--color-text-muted);text-align:center}.wizard-step.active .wizard-step-label{color:var(--color-text-primary);font-weight:500}.wizard-content{background:var(--color-bg-card);border:1px solid var(--color-border);border-radius:var(--radius-xl);padding:var(--space-xl);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.wizard-title{font-size:1.25rem;font-weight:600;margin-bottom:var(--space-lg);text-align:center}.wizard-actions{display:flex;justify-content:space-between;margin-top:var(--space-xl);padding-top:var(--space-lg);border-top:1px solid var(--color-border)}.category-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:var(--space-md)}@media (max-width: 800px){.category-grid{grid-template-columns:repeat(2,1fr)}}.category-card{background:var(--color-bg-tertiary);border:2px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-lg);text-align:center;cursor:pointer;transition:var(--transition-fast)}.category-card:hover{border-color:var(--color-primary);transform:translateY(-2px)}.category-card.selected{border-color:var(--color-primary);background:rgba(99,102,241,.1);box-shadow:var(--shadow-glow)}.category-icon{width:48px;height:48px;margin:0 auto var(--space-md);border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center}.category-name{font-weight:600;font-size:.875rem}.impact-selector{display:flex;gap:var(--space-md)}.impact-btn{flex:1;padding:var(--space-lg);border-radius:var(--radius-lg);border:2px solid var(--color-border);background:var(--color-bg-tertiary);cursor:pointer;transition:var(--transition-fast);text-align:center}.impact-btn:hover{transform:translateY(-2px)}.impact-btn.selected{box-shadow:0 0 20px #0000004d}.impact-btn.baixo{border-color:var(--color-secondary)}.impact-btn.baixo.selected{background:rgba(34,211,238,.1)}.impact-btn.medio{border-color:var(--color-warning)}.impact-btn.medio.selected{background:rgba(245,158,11,.1)}.impact-btn.alto{border-color:var(--color-error)}.impact-btn.alto.selected{background:rgba(239,68,68,.1)}.impact-title{font-weight:600;font-size:1rem;margin-bottom:var(--space-xs)}.impact-description{font-size:.75rem;color:var(--color-text-secondary)}.table{width:100%;border-collapse:collapse}.table th{text-align:left;padding:var(--space-md);border-bottom:1px solid var(--color-border);color:var(--color-text-muted);font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.05em}.table td{padding:var(--space-md);border-bottom:1px solid var(--color-border-light);color:var(--color-text-primary);font-size:.875rem}.table tr:last-child td{border-bottom:none}.table tr:hover{background-color:var(--color-bg-hover)}.user-avatar-sm{width:36px;height:36px;border-radius:var(--radius-full);background:var(--color-bg-tertiary);display:flex;align-items:center;justify-content:center;font-weight:600;color:var(--color-primary);border:1px solid var(--color-border)}.action-buttons{display:flex;flex-wrap:wrap;gap:var(--space-sm)}.action-btn{display:flex;align-items:center;gap:var(--space-sm);padding:var(--space-sm) var(--space-md);border-radius:var(--radius-md);font-size:.875rem;font-weight:500;cursor:pointer;transition:var(--transition-fast);border:none}.stats-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:var(--space-md);margin-bottom:var(--space-xl)}@media (max-width: 900px){.stats-grid{grid-template-columns:repeat(2,1fr)}}.stat-card{background:var(--color-bg-card);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-lg);display:flex;align-items:center;gap:var(--space-md)}.stat-icon{width:48px;height:48px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;flex-shrink:0}.stat-content{flex:1}.stat-value{font-size:1.5rem;font-weight:700;line-height:1.2}.stat-label{font-size:.75rem;color:var(--color-text-secondary);text-transform:uppercase;letter-spacing:.05em}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:rgba(0,0,0,.7);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:1000;padding:var(--space-md)}.modal{background:var(--color-bg-secondary);border:1px solid var(--color-border);border-radius:var(--radius-xl);max-width:600px;width:100%;max-height:90vh;overflow-y:auto;box-shadow:var(--shadow-lg)}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:var(--space-lg);border-bottom:1px solid var(--color-border)}.modal-title{font-size:1.125rem;font-weight:600}.modal-body{padding:var(--space-lg)}.modal-footer{display:flex;justify-content:flex-end;gap:var(--space-sm);padding:var(--space-lg);border-top:1px solid var(--color-border)}.loading{display:flex;align-items:center;justify-content:center;padding:var(--space-2xl)}.spinner{width:40px;height:40px;border:3px solid var(--color-border);border-top-color:var(--color-primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.empty-state{text-align:center;padding:var(--space-2xl);color:var(--color-text-muted)}.empty-state 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